Refund policy
Right of Withdrawal & Returns
Last updated: April 9, 2026
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Please contact us before returning any items. Returns sent without prior approval will not be accepted.
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Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by email:
support@4frths.com
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Return Conditions
To be eligible for a return, your item must be:
- unworn and unused
- in its original condition
- with all tags attached
- in the original packaging
You will also need proof of purchase.
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How to Start a Return
To initiate a return, please contact us at:
support@4frths.com
Returns sent without prior approval will not be accepted.
Once your return is approved, we will provide you with the return address.
Please note that our return address is located in Germany.
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Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Please note that return shipping costs may be higher for international orders, as returns must be sent to Germany.
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Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
- the item is defective
- the item is damaged
- you received the wrong item
We will resolve the issue as quickly as possible.
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Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order.
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Refunds
Once we have received and inspected your return, we will notify you.
If approved, your refund will be processed within 10 business days to your original payment method.
Please note that your bank or payment provider may take additional time to process the refund.
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